.chatbot-fab{position:fixed;bottom:28px;right:28px;z-index:200;width:60px;height:60px;border-radius:50%;background:linear-gradient(135deg,#527AFF 0%,#6C47FF 100%);color:white;display:flex;align-items:center;justify-content:center;cursor:pointer;border:none;box-shadow:0 6px 24px rgba(82,122,255,0.35);transition:var(--transition)}.chatbot-fab:hover{transform:scale(1.08);box-shadow:0 8px 32px rgba(82,122,255,0.45)}.chatbot-fab svg{width:26px;height:26px}.chatbot-fab-badge{position:absolute;top:-4px;right:-4px;width:22px;height:22px;border-radius:50%;background:#E74C3C;color:white;font-size:0.7rem;font-weight:700;display:flex;align-items:center;justify-content:center;animation:badgePop 0.3s ease}@keyframes badgePop{0%{transform:scale(0)}100%{transform:scale(1)}}.chatbot-window{position:fixed;bottom:100px;right:28px;z-index:201;width:380px;max-height:560px;background:var(--surface);border-radius:20px;box-shadow:0 12px 48px rgba(0,0,0,0.15);border:1px solid var(--border-light);display:none;flex-direction:column;overflow:hidden;animation:chatSlideIn 0.3s ease}.chatbot-window.open{display:flex}@keyframes chatSlideIn{0%{opacity:0;transform:translateY(16px) scale(0.96)}100%{opacity:1;transform:translateY(0) scale(1)}}.chatbot-header{background:linear-gradient(135deg,#527AFF 0%,#6C47FF 100%);color:white;padding:18px 20px;display:flex;align-items:center;justify-content:space-between}.chatbot-header-info{display:flex;align-items:center;gap:12px}.chatbot-avatar{width:36px;height:36px;border-radius:10px;overflow:hidden}.chatbot-avatar svg{width:36px;height:36px}.chatbot-header-name{font-weight:700;font-size:0.95rem}.chatbot-header-status{font-size:0.75rem;opacity:0.8;display:flex;align-items:center;gap:6px}.chatbot-status-dot{width:7px;height:7px;border-radius:50%;background:#4ADE80;display:inline-block}.chatbot-close{background:rgba(255,255,255,0.15);border:none;border-radius:50%;width:32px;height:32px;display:flex;align-items:center;justify-content:center;cursor:pointer;color:white;transition:var(--transition)}.chatbot-close:hover{background:rgba(255,255,255,0.25)}.chatbot-close svg{width:16px;height:16px}.chatbot-messages{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:12px;max-height:320px;min-height:200px;scroll-behavior:smooth}.chatbot-messages::-webkit-scrollbar{width:4px}.chatbot-messages::-webkit-scrollbar-track{background:transparent}.chatbot-messages::-webkit-scrollbar-thumb{background:var(--border);border-radius:4px}.chat-msg{max-width:85%;padding:12px 16px;border-radius:16px;font-size:0.9rem;line-height:1.55;animation:msgIn 0.3s ease}@keyframes msgIn{0%{opacity:0;transform:translateY(8px)}100%{opacity:1;transform:translateY(0)}}.chat-msg.bot{background:var(--bg-alt);color:var(--text);align-self:flex-start;border-bottom-left-radius:4px}.chat-msg.user{background:linear-gradient(135deg,#527AFF,#6C47FF);color:white;align-self:flex-end;border-bottom-right-radius:4px}.chat-msg a{color:#527AFF;font-weight:600;text-decoration:underline}.chat-msg.user a{color:white}.chat-typing{display:flex;gap:5px;padding:12px 16px;background:var(--bg-alt);border-radius:16px;border-bottom-left-radius:4px;align-self:flex-start;width:fit-content}.chat-typing span{width:7px;height:7px;border-radius:50%;background:var(--text-tertiary);animation:typing 1.4s infinite}.chat-typing span:nth-child(2){animation-delay:0.2s}.chat-typing span:nth-child(3){animation-delay:0.4s}@keyframes typing{0%,60%,100%{transform:translateY(0);opacity:0.4}30%{transform:translateY(-6px);opacity:1}}.chatbot-quick-replies{padding:0 20px 12px;display:flex;flex-wrap:wrap;gap:8px}.quick-reply{background:#ECEEFF;color:#527AFF;border:1px solid rgba(82,122,255,0.15);padding:8px 14px;border-radius:50px;font-size:0.8rem;font-weight:600;cursor:pointer;transition:var(--transition);font-family:var(--font-body);white-space:nowrap}.quick-reply:hover{background:#527AFF;color:white}.chatbot-input-area{padding:14px 20px;border-top:1px solid var(--border-light);display:flex;gap:10px;align-items:center}.chatbot-input{flex:1;border:1.5px solid var(--border);border-radius:50px;padding:10px 18px;font-family:var(--font-body);font-size:0.88rem;outline:none;background:var(--bg);transition:var(--transition);color:var(--text)}.chatbot-input:focus{border-color:#527AFF;box-shadow:0 0 0 3px rgba(82,122,255,0.08)}.chatbot-input::placeholder{color:var(--text-tertiary)}.chatbot-send{width:40px;height:40px;min-width:40px;border-radius:50%;background:linear-gradient(135deg,#527AFF,#6C47FF);color:white;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;transition:var(--transition)}.chatbot-send:hover{background:linear-gradient(135deg,#6C47FF,#D83DFF);transform:scale(1.05)}.chatbot-send svg{width:18px;height:18px}.chatbot-whatsapp-btn{display:inline-flex;align-items:center;gap:8px;background:#25D366;color:white;padding:10px 18px;border-radius:50px;font-size:0.82rem;font-weight:600;margin-top:10px;transition:var(--transition);text-decoration:none}.chatbot-whatsapp-btn:hover{background:#1DA851;transform:translateY(-1px)}.chatbot-whatsapp-btn svg{width:18px;height:18px}@media (max-width:480px){.chatbot-window{width:calc(100vw - 24px);right:12px;bottom:90px;max-height:480px}.chatbot-fab{bottom:20px;right:20px}}.chatbot-fab-close.hidden{display:none}